Responsible Gambling at Casino United Australia
At Casino United, we are committed to providing a safe, fair, and enjoyable gaming environment for all our Australian players. We believe that gambling should always remain a form of entertainment — never a way to make money or escape personal problems. This page outlines our responsible gambling policies, the tools available to help you stay in control, and where to find support if you need it.
Our Commitment to Responsible Gambling
Casino United operates in full compliance with Australian gambling regulations and adheres to the standards set by our licensing authority. We take our duty of care seriously and actively work to prevent problem gambling, protect vulnerable individuals, and promote responsible play across our platform.
Our responsible gambling framework is regularly reviewed and updated. This page reflects our current policies as of June 2026.
Recognising Problem Gambling
Problem gambling can affect anyone, regardless of age, background, or experience. It is important to recognise the warning signs early. You may have a gambling problem if you:
- Spend more money or time gambling than you can afford
- Chase losses by continuing to gamble after losing
- Neglect work, family, or personal responsibilities due to gambling
- Borrow money or sell possessions to fund gambling
- Feel anxious, irritable, or restless when not gambling
- Lie to friends or family about your gambling habits
- Use gambling as a way to cope with stress, depression, or other emotional issues
- Feel unable to stop gambling even when you want to
If any of these signs apply to you or someone you know, we strongly encourage you to seek help immediately.
Tools to Help You Stay in Control
Casino United provides a range of responsible gambling tools that you can access directly from your account settings at any time. These tools are free to use and take effect promptly upon request.
Deposit Limits
Set daily, weekly, or monthly deposit limits to control how much money you add to your account. Once a limit is set, it cannot be increased immediately — any increase request requires a cooling-off period of at least 7 days to take effect.
Loss Limits
Define the maximum amount you are willing to lose over a set period. This helps you manage your bankroll and avoid chasing losses.
Session Time Limits
Set a maximum duration for your gaming sessions. Once your session limit is reached, you will be automatically logged out of your account.
Reality Checks
Enable periodic on-screen reminders that show how long you have been playing and how much you have spent during your current session. These prompts help you stay aware of your activity in real time.
Cooling-Off Period
If you feel you need a short break from gambling, you can request a cooling-off period of 24 hours, 48 hours, 7 days, or 30 days. During this time, you will not be able to log in or place any bets.
Self-Exclusion
If you believe you need a longer break, you can self-exclude from Casino United for a minimum period of 6 months, or permanently. During a self-exclusion period, your account will be suspended, all promotional communications will be stopped, and you will not be able to reopen your account until the exclusion period has ended (for temporary exclusions) or at all (for permanent exclusions).
To activate self-exclusion, please contact our support team directly:
- Email: [email protected]
- Live Chat: Available 24/7 via our website
- Phone: 1800 123 456 (toll-free within Australia, available 24/7)
Account Closure
You may close your Casino United account at any time by contacting our support team. If you are closing your account due to gambling-related concerns, please let us know so we can apply appropriate safeguards and refer you to support services.
National Self-Exclusion: BetStop
Australia's National Self-Exclusion Register, BetStop, allows you to self-exclude from all licensed online wagering services in Australia simultaneously. Registration is free and can be completed online.
Once registered with BetStop, all participating operators — including Casino United — are legally required to prevent you from opening a new account or placing bets. Self-exclusion through BetStop can be set for periods of 3 months, 6 months, 1 year, 3 years, 5 years, or permanently.
Register with BetStop: www.betstop.gov.au
Protecting Minors
Casino United strictly prohibits gambling by anyone under the age of 18. We verify the age and identity of all players during the registration process and may request additional documentation at any time.
If you share a device with minors, we strongly recommend using parental control software to prevent underage access to gambling websites. The following tools can help:
If you suspect that a minor has accessed our platform, please contact us immediately at [email protected].
Support Organisations in Australia
If you or someone you know is struggling with gambling, free and confidential support is available 24 hours a day, 7 days a week through the following organisations:
Gambling Help Online
Australia's national online counselling and support service for people affected by gambling problems.
- Website: www.gamblinghelponline.org.au
- Phone: 1800 858 858 (free call, 24/7)
- Online Chat: Available via the website
Lifeline Australia
Crisis support and suicide prevention services for Australians in distress.
- Website: www.lifeline.org.au
- Phone: 13 11 14 (24/7)
Beyond Blue
Mental health support for anxiety, depression, and related issues, including those linked to problem gambling.
- Website: www.beyondblue.org.au
- Phone: 1300 22 4636 (24/7)
MensLine Australia
Professional telephone and online support service for Australian men.
- Website: www.mensline.org.au
- Phone: 1300 78 99 78 (24/7)
Gamblers Anonymous Australia
A fellowship of men and women who share their experience, strength, and hope to help each other recover from gambling problems.
- Website: www.gamblersanonymous.org.au
Tips for Gambling Responsibly
- Set a budget before you start playing and stick to it
- Only gamble with money you can afford to lose
- Never chase your losses
- Take regular breaks and set time limits for your sessions
- Do not gamble when you are stressed, upset, or under the influence of alcohol or drugs
- Balance gambling with other leisure activities
- Keep track of how much time and money you spend gambling
- Treat gambling as entertainment, not as a source of income
Our Staff Training
All Casino United customer support staff receive regular training in responsible gambling practices. Our team is equipped to identify signs of problem gambling, provide information about available tools and support services, and handle sensitive situations with care and confidentiality.
Contact Us
If you have any questions about our responsible gambling policies or need assistance activating any of the tools described on this page, please do not hesitate to contact our dedicated support team:
